cxsuper's Privacy Policy

Scope and Applicability

This privacy policy applies to all services on the cxsuper platform — including the website, mobile application, and any digital channel through which you interact with cxsuper. By registering on this platform or using its services, you are considered to have accepted the terms of this policy.

This policy should be read alongside cxsuper's Terms and Conditions. If any conflict arises between the two documents, the privacy policy's interpretation shall take precedence on the relevant matter.

This policy applies to all registered members and visitors residing in Bangladesh who use the cxsuper platform. The platform is operated for adults only (21+).

Types of Information Collected

cxsuper collects information from you for various necessary reasons. This information falls into two main categories:

a) Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport number (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket, Upay — for processing transactions)
• Username and password provided at registration
• Records of communication with the support team

b) Information Collected Automatically

• IP address and device identifier information
• Browser type, operating system version
• Navigation history and session data on the platform
• Betting and gaming activity history
• Information collected through cookies and similar tracking technologies

Purpose of Data Collection

cxsuper uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:

Account Management and Identity Verification

Information provided at registration is used to create and manage your account and to ensure its security. The identity verification process is essential for protecting your account.

Processing Financial Transactions

The necessary information is used to complete deposits and withdrawals. Relevant details may be shared with bKash, Nagad, Rocket, and Upay to ensure secure transactions through those channels.

Providing Customer Support

Your communication history is used to provide support in Bengali and English via 24/7 live chat and email, enabling fast and accurate resolution of each issue.

Managing Promotional Offers and Bonuses

Your account and transaction information is reviewed to confirm that the welcome bonus, weekly reload, cricket celebration offers, and other promotions are being applied correctly.

Ensuring Responsible Gaming

Your gaming behaviour is monitored to identify potentially problematic patterns. Necessary steps may be taken to protect users in accordance with the responsible gaming guidelines.

Security and Fraud Prevention

IP data, device data, and login history are analysed to prevent account hacking, fraudulent transactions, and bonus abuse.

Sharing Information with Third Parties

cxsuper never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited situations:

• Payment Partners: The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective providers. These providers operate under their own privacy policies.
• Technology and Software Providers: Game provider studios (such as Pragmatic Play, PG Soft, JILI, Evolution) receive limited information necessary to deliver their services.
• Legal Obligations: Information may need to be disclosed under applicable law in Bangladesh or pursuant to a lawful order from a competent authority.
• Fraud Investigations: If serious fraud is suspected on an account, relevant information may be provided to assist investigating authorities.

Information will not be shared for any purpose other than those listed above without your explicit consent.

Cookies and Tracking Technologies

The cxsuper website and application use cookies and similar technologies. Cookies are small data files stored on your browser or device.

Types and Purposes of Cookies

• Essential Cookies: Maintain login sessions, store security tokens, and ensure the basic functionality of the platform.
• Functional Cookies: Remember your preferred language, display settings, and recent usage information.
• Analytics Cookies: Collect anonymous usage data to monitor and improve platform performance.

You can disable cookies from your browser settings. However, please note — disabling essential cookies may cause some key platform features to stop working.

Data Storage and Security

The security of your information is cxsuper's top priority. All sensitive data stored on the platform is protected by industry-standard security measures.

Data Access Controls

Your information can only be accessed by cxsuper staff for whom it is strictly necessary to deliver services. All staff operate under confidentiality agreements and follow strict policies against data misuse.

Steps Taken in the Event of a Data Breach

If the security of your information is compromised for any reason, cxsuper will notify affected users as quickly as possible via email or a platform message, and will advise them on the necessary protective steps to take.

User Rights

As a member of the cxsuper platform, you have the following rights over your own information:

Right to Access Your Information

You have the right to request details of what information cxsuper holds about you. Submit this request through the support team.

Right to Correct Your Information

If any information held about you is incorrect, you may request that it be corrected. Relevant details can be updated through account settings or via support.

Right to Request Deletion of Your Information

When closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a specific period due to legal obligations or ongoing dispute resolution.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can cancel your subscription from account settings or by notifying support. Essential account-related messages (transaction confirmations, security alerts) are not covered by this opt-out.

For more detailed information about these rights, visit our FAQ section, where common privacy-related questions are answered.

Protection of Minors

cxsuper strictly enforces a 21+ age policy. This platform does not knowingly collect information from any minor or approve their registration.

Age is verified at the time of registration. If a member registers by providing a false age, and this is revealed during identity verification, the account will be suspended immediately and any related transactions will be cancelled.

If a parent or guardian believes their child has registered on cxsuper, please notify the support team without delay — the account will be investigated and the necessary steps will be taken.

Data Retention Period

cxsuper retains your information only for as long as it is needed to provide services or to meet legal obligations.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for a specified period after account closure for financial auditing and potential dispute resolution.
• Support Communication History: Kept for a limited period to improve service quality and assist with future support.
• Closed Account Data: Securely deleted after the required legal retention period has ended.

Changes to This Policy

cxsuper reserves the right to partially or fully update this privacy policy at any time. If any significant changes are made, registered members will be notified in advance via email or a platform notification.

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. For this reason, we recommend regularly checking the "Last Updated" date shown at the top of the page.

This policy should be read as a whole alongside cxsuper's other documents. You can learn more about cxsuper's operations and values in the About Us section.

Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the cxsuper support team through the following channels:

After your identity is verified, the request will be processed within the appropriate time. cxsuper is always committed to the privacy and security of your information.