Responsible Gaming
Commitment
cxsuper believes entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. Our goal is to create a safe and balanced environment for every player.
Responsible Gaming
Your Safety Is Our Priority
Online betting and casino games are a legitimate form of entertainment, but they only provide a positive experience when a player engages mindfully and within set limits. That is why cxsuper always encourages its members — play, but play smart.
Under our Terms and Conditions, members must be at least 21 years old to create an account and participate in any game on the platform. All gaming activity is strictly prohibited for minors. For details on the age verification process, read our Privacy Policy, which contains a full description of how information is collected and used.
See gaming as entertainment, not as a way to make money. Set a budget for yourself before each session and do not spend more than that amount. Be careful of the urge to chase losses after a losing day by placing larger bets — this is a common but harmful habit.
cxsuper offers several tools to help you stay in control of your gaming. Features such as deposit limits, session reminders, and self-exclusion can be used directly from your account settings. For any assistance, contact our 24/7 live chat and email support team in Bengali.
Visit our FAQ section for answers to common questions about account management and responsible gaming.
Tools to Keep Yourself in Control
Using these cxsuper features, you can set your own gaming limits.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a 7-day waiting period.
Budget ControlSession Time Limit
Set a maximum duration for each gaming session. Once the set time is reached, the platform will automatically alert you and, if needed, end the session.
Time ManagementSelf-Exclusion
Block your account for a set period or permanently. While self-exclusion is active, logging in will not be possible and no promotional messages will be sent.
Account ProtectionLoss Limit
Gaming will automatically stop once you have lost a specified amount. This limit protects you from additional losses in moments of emotion.
Financial ProtectionTake a Break
If you want to take a break for a while, you can temporarily deactivate your account for anywhere from 72 hours to 30 days. All deposits and gaming will be suspended during this time.
Temporary BreakReality Check
A pop-up message will appear at set intervals to remind you how long you have been playing. This reminder helps you make mindful decisions.
AwarenessRecognise the Warning Signs
If you notice these signs, it may mean your gaming habits are going out of control.
Spending Beyond Your Budget
You are spending more than your set budget or using money meant for daily expenses on betting.
Trying to Chase Losses
After a loss, you keep placing larger bets to try to recover that loss.
Unable to Stop Playing
You want to stop but cannot, and you are spending less time with family or friends.
Stress and Hiding
You are hiding or denying information about your gaming from people close to you.
Core Principles of Responsible Gaming
- Always see gaming as entertainment, not as an alternative source of income.
- Set a maximum spending amount before each session and stick to it.
- Do not bet while under the influence of drugs, alcohol, or severe stress.
- If you are under 21, or if someone you know is a minor, do not let them play.
- Avoid betting with borrowed money — do not wager more than you can afford to lose.
- Take regular breaks and spend time with family and friends.
- If you have doubts or feel you are losing control, contact cxsuper support.
cxsuper's Commitment
We see responsible gaming not merely as a rule, but as part of our core business values.
- Age is verified at account creation and checks are carried out regularly.
- Self-exclusion or account deactivation is processed promptly upon a member's request.
- If unusual gaming patterns are detected, the member is proactively alerted.
- A support team is always available 24/7 via live chat and email in Bengali.
- When problematic behaviour is detected, necessary steps are taken — in the member's interest.
Get Support — You Are Not Alone
Asking for help before things get worse takes courage. The following options are available to you.
cxsuper Live Chat Support
Chat with our 24/7 live chat team in Bengali. Immediate assistance is available for self-exclusion, setting limits, or closing your account.
Family and Trusted Ones
Talk openly with a family member or trusted friend. Support from loved ones is the strongest resource on the path to recovery.
Professional Counselling
Consult a mental health professional or counsellor. Government and private mental health centres in Bangladesh offer support for gaming-related issues.
Contact by Email
Write to our support email for any responsible gaming assistance. Email address: [email protected] — our team responds in both Bengali and English.
Protecting Minors
cxsuper strictly enforces the 21+ age requirement. Age verification using national ID or passport details is mandatory when creating an account. We reserve the right to carry out additional verification if there is any doubt about a member's age.
If there are children or teenagers in your home, use a password on your device and keep your login details private. Allowing others to use your cxsuper account is prohibited — particularly anyone under 21.
If you suspect a minor is using an account, notify our 24/7 live chat immediately. We will investigate without delay and take the necessary action.
Advice for Family Members
If you feel a family member is betting in an uncontrolled way, speak with them compassionately rather than confronting them directly. Seek advice from a professional counsellor or mental health specialist. Remember — problem gambling is a mental health condition, not a character flaw.
Responsible Gaming FAQ
Answers to commonly asked questions are provided below.