cxsuper Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") apply to the cxsuper platform and all services operating under it. "User" refers to any person who accesses the platform or uses its services through the cxsuper website, mobile app, or any other channel. "Platform" refers to all digital channels owned and operated by cxsuper.

By starting to use cxsuper's services, the user acknowledges that they have read, understood, and accepted all of these terms. cxsuper reserves the right to modify these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

2 Eligibility and Age Requirement

cxsuper's services are available only to individuals aged 21 years or older. By registering, you confirm that you are at least 21 years old. If it is later found that a user was under 21 years of age, the relevant account will be closed immediately and any funds in that account may be forfeited.

2.1 One Person, One Account

Each person may open only one account. Having multiple accounts is considered a violation of these terms. cxsuper reserves the right to suspend or cancel any duplicate accounts as needed.

Opening or operating an account using another person's identity is strictly prohibited. All information associated with an account must be accurate and kept up to date.

3 Account Registration and Verification

At the time of registration, the user must provide their correct name, mobile number, date of birth, and other required information. cxsuper may at any time request additional documents for identity verification — such as a copy of a national ID or passport.

cxsuper reserves the right to hold withdrawal requests until the verification process is complete. It is the user's responsibility to provide accurate information and documents in a timely manner.

3.1 Password and Account Security

The user is required to keep their login credentials — username and password — confidential. These should not be shared with any third party. If you suspect any unauthorised access to your account, contact the cxsuper support team immediately.

Regardless of what occurs in the account, the registered account holder is responsible for all activities carried out — whether by an authorised or unauthorised party.

4 Deposit and Withdrawal Policy

bKash, Nagad, Rocket, and Upay can be used to deposit and withdraw funds on cxsuper. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

4.1 Responsibility for Deposited Funds

Funds deposited on cxsuper are for use in betting or gaming activities only. cxsuper does not provide banking services. If there is an unused balance in the account, the user may withdraw it through the designated method.

If a technical problem or error occurs with any payment, the user must notify the cxsuper support team immediately. Reporting an issue after a long delay may complicate the investigation.

4.2 Suspicious Transactions

cxsuper reserves the right to put any transaction on hold if it appears suspicious. In such cases, additional documentation may be requested from the user. If fraudulent activity is confirmed, the account may be permanently closed and the funds forfeited.

5 Bonuses and Promotional Offers

cxsuper offers various bonuses and promotional offers from time to time. Each offer has its own terms, which are stated in the details of the relevant promotion. As a general rule — the welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳20,000; the wagering requirement for this bonus is 25 times the bonus amount.

For example: if someone deposits ৳1,000, they will receive a bonus of ৳2,000, giving a total balance of ৳3,000; to withdraw, bets totalling ৳2,000 × 25 = ৳50,000 must be completed.

5.1 Bonus Usage Restrictions

Bonus funds cannot be withdrawn directly — winnings from a bonus can only be withdrawn after the specified wagering requirement has been met. Wagering must be completed within a set time period after the bonus is received; if the time expires, the bonus will be cancelled.

Attempting to claim bonuses from multiple accounts, or exploiting bonuses through artificial means, is prohibited. If such activity is detected, the relevant account will be closed.

6 Betting and Gaming Rules

cxsuper offers various gaming services including slots, live casino, and sports betting. Each game has its own rules, which are governed by the respective game provider's guidelines.

6.1 Validity of Bets

If the outcome of any bet becomes uncertain due to a technical issue or server error, cxsuper reserves the right to void that bet and return the original stake. If a software error causes an incorrect payout to be displayed in any game, that amount may be adjusted where applicable.

6.2 Sports Betting

For sports betting, bets may be placed at the odds set before an event begins. Where in-play betting is available, odds may change at any moment. If an event is cancelled or postponed, bets on that event are generally declared void and funds are returned.

6.3 Casino and Slots

cxsuper's casino section features games from various providers including Pragmatic Play, PG Soft, Evolution, and JILI. Each game has a set RTP (Return to Player), as per the game provider's guidelines.

7 Prohibited Activities

The following activities are strictly prohibited on the cxsuper platform:

• Attempting to gain an advantage through fraud, deception, or any other unlawful means.
• Using software bots, scripts, or automated methods to participate in games or betting.
• Attempting to breach the platform's security systems.
• Operating an account using a third party's funds or identity.
• Conducting money laundering or suspicious financial activity.
• Spreading damaging information or making false claims against cxsuper.

If any of the above violations are confirmed, cxsuper reserves the right to close the account and forfeit the balance without notice. Legal action may also be taken if necessary.

8 Privacy and Data Protection

cxsuper prioritises the protection of users' personal information. Details on how your information is collected, stored, and used can be found in our Privacy Policy.

User information is used solely for operating the service, verifying identity, and ensuring security. Personal information is not shared with third parties, except where legally required by law enforcement authorities.

9 Responsible Gaming Commitment

cxsuper believes that gaming is an entertainment activity — not a solution to financial problems. We encourage users to play consciously and in moderation. Our Responsible Gaming guidelines cover deposit limits, self-exclusion, and available support in detail.

If you are experiencing any issues related to gaming or want to control your playing habits, please contact our support team. cxsuper offers self-exclusion and cooling-off period options.

10 Intellectual Property

All content on the cxsuper platform — logos, graphics, text, software code — is the intellectual property of cxsuper or the respective content providers. Users are not permitted to reproduce, distribute, or modify this material without permission.

The names of game providers and game titles are the intellectual property of their respective owners. Their display on the cxsuper platform is solely for the purpose of providing the service.

11 Service Availability and Interruptions

cxsuper aims to provide uninterrupted service 24 hours a day, 7 days a week. However, the service may be temporarily unavailable due to maintenance, technical issues, or other reasons.

cxsuper will not be held liable for any financial loss a user suffers due to service unavailability, though affected bets may be reviewed in fair circumstances.

12 Account Suspension and Closure

cxsuper may suspend or permanently close any account in the following circumstances:

• If these terms and conditions are violated.
• If identity verification is unsatisfactory.
• If fraud or deception is suspected.
• If the user requests to close their own account.

Before an account is closed, an attempt will be made to return the user's eligible balance (excluding bonuses); however, this amount may be forfeited if a violation is confirmed.

13 Dispute Resolution

If you have a complaint or dispute, first try to resolve it through cxsuper's 24/7 live chat or email support. cxsuper provides support in both Bangla and English.

In the case of any dispute, cxsuper's decision will be considered final, unless there is a clear technical error or documented evidence. You can read our Frequently Asked Questions to learn more about the dispute resolution process.

14 Limitation of Liability

cxsuper's platform services are provided on an "as is" basis. cxsuper is not responsible for losses caused by technical failures, internet connectivity issues, or disruptions to third-party services. Users use the platform at their own discretion and risk.

15 Changes to Terms

cxsuper reserves the right to partially or fully modify these terms at any time. The updated terms published on the platform after any change will be the ones in effect. For significant changes, an attempt will be made to notify users through their registered contact details.

The latest terms will always be available on this page. Make a habit of checking this page regularly.

16 More About cxsuper

To learn more about who cxsuper is and what we stand for, read our About Us page. It outlines the platform's goals, vision, and our commitment to users.